Refund policy

Products Available for Purchase:

If you've purchased a ready-made product from The Bloom Jewellery and find that it doesn't meet your expectations, you can return it within 30 days of receiving your order. To initiate a return, please follow these steps:

1. Contact us:

   - Reach out to us at:

info@thebloomjewellery.com within 30 days of receiving your order.

2. Return Authorization:

   - Obtain authorization for the return and receive instructions on where to send the item.

3. Return Condition:

   - Ensure the item is in its original condition, unworn, and in its original packaging.

4. Refund Processing:

   - Once the returned item is received and inspected, we will process the refund to your original payment method.

Custom Orders (Including Pieces with Customer-Supplied Ashes or any other Inclusions):

Custom orders, including those crafted with your own flowers or ashes, are non-refundable. Due to the unique and personal nature of these pieces, they are tailored specifically to your preferences, making returns impractical.

Contact us:

If you have any concerns or questions regarding your purchase, please contact us at: info@thebloomjewellery.com. We're committed to addressing any issues and ensuring your satisfaction.

Thank you for choosing The Bloom Jewellery for your special keepsakes.